01 Introduction
8k8o.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy describes how 8k8o.com collects, processes, stores, and protects personal information in connection with the operation of our online gaming platform at 8k8ocom.com.
This Privacy Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal data collected through the 8k8o.com website, mobile applications, customer support channels, and any other services we provide.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. Capitalized terms not defined herein have the meanings given to them in our Terms & Conditions.
02 Personal Data We Collect
8k8o.com collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the improvement of the player experience. The categories of personal data we collect include:
2.1 Data You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, home address | Registration & account updates |
| Verification Data | Government ID, selfie photo, proof of address | KYC / identity verification |
| Financial Data | GCash number, bank account details, transaction history | Deposits & withdrawals |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
2.2 Data Collected Automatically
When you access the 8k8o.com platform, we automatically collect certain technical and behavioral data, including:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution.
- Usage Data: Pages visited, games played, session duration, click patterns, search queries within the platform.
- Location Data: General geographic location derived from your IP address (country and city level only).
- Gaming Activity Data: Bet history, game results, bonus usage, deposit and withdrawal patterns.
2.3 Data from Third Parties
We may receive personal data about you from third-party sources, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and publicly available sources where permitted by law.
03 How We Use Your Personal Data
8k8o.com processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are:
- Account Management: To create, maintain, and manage your 8k8o.com player account, including processing your registration and verifying your identity.
- Service Delivery: To provide you with access to our gaming platform, process your deposits and withdrawals, and deliver the services you request.
- Legal Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming regulations.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
- Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.
- Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the 8k8o.com platform.
04 Legal Basis for Processing
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 8k8o.com processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary for the performance of our contract with you (i.e., the Terms & Conditions you agreed to upon registration), including account management, payment processing, and service delivery.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which 8k8o.com is subject, including AML regulations, KYC requirements, and gaming licensing conditions.
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by 8k8o.com, including fraud prevention, platform security, and business analytics, provided that such interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent.
05 Data Sharing & Disclosure
8k8o.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:
- Service Providers: We share data with trusted third-party service providers who assist us in operating the 8k8o.com platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
- Regulatory & Law Enforcement Authorities: We may disclose your personal data to Philippine government agencies, including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement authorities, where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation or protect the rights and safety of 8k8o.com or others.
- Fraud Prevention Agencies: We may share data with fraud prevention and detection agencies to protect against financial crime and unauthorized account activity.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of 8k8o.com's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
- With Your Consent: We may share your data with other third parties where you have given your explicit consent for us to do so.
06 Cookies & Tracking Technologies
8k8o.com uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.
Types of Cookies We Use
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Enable core platform functions such as login sessions, security, and navigation | Yes – cannot be disabled |
| Analytics Cookies | Help us understand how players use the platform so we can improve it | Optional – consent required |
| Functional Cookies | Remember your preferences such as language settings and display options | Optional – consent required |
| Marketing Cookies | Used to deliver relevant promotional content and track campaign effectiveness | Optional – consent required |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 8k8o.com platform. Clearing your browser cookies will reset your preferences and you may be asked to consent again on your next visit.
07 Data Retention
8k8o.com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
- Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory requirements.
- Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
- KYC & Verification Documents: Retained for a minimum of five (5) years after the end of the business relationship.
- Customer Support Records: Retained for three (3) years from the date of the last interaction.
- Marketing Consent Records: Retained for as long as you remain a registered player and for two (2) years after account closure.
When personal data is no longer required, 8k8o.com will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
08 Data Security
8k8o.com takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, accidental loss, destruction, or disclosure.
Our security measures include, but are not limited to:
- SSL/TLS Encryption: All data transmitted between your device and the 8k8o.com platform is encrypted using industry-standard SSL/TLS protocols.
- Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using strong encryption algorithms.
- Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
- Two-Factor Authentication: We offer two-factor authentication (2FA) for player accounts to provide an additional layer of security.
- Regular Security Audits: Our systems undergo regular security assessments and penetration testing to identify and address vulnerabilities.
- Incident Response: We maintain a data breach response plan and will notify affected players and the National Privacy Commission (NPC) in the event of a data breach, as required by Philippine law.
09 Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8k8o.com:
- Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, which is the purpose of this Privacy Policy.
- Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
10 Children's Privacy
The 8k8o.com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has provided personal data to 8k8o.com, please contact our support team immediately so that we can take appropriate action.
11 International Data Transfers
8k8o.com primarily processes and stores personal data within the Republic of the Philippines. However, some of our third-party service providers may be located in other countries, which means your personal data may be transferred to and processed in jurisdictions outside the Philippines.
Where such international transfers occur, 8k8o.com ensures that appropriate safeguards are in place to protect your personal data, including:
- Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
- Implementing contractual clauses with third-party recipients that require them to protect your data to the same standard as required under Philippine law.
- Conducting due diligence on all international data recipients to verify their data protection practices.
By using the 8k8o.com platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.
12 Updates to This Privacy Policy
8k8o.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 8k8o.com protects your personal data.
Your continued use of the 8k8o.com platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you must stop using the platform and may request account closure by contacting our support team.
13 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 8k8o.com, please contact our Data Protection Officer (DPO):
8k8o.com Data Protection Officer
Email: [email protected]
Support Email: [email protected]
Response Time: Within 30 calendar days of receiving your request
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
We take all privacy inquiries seriously and are committed to resolving any concerns you may have about the handling of your personal data in a timely and transparent manner.